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Ordering Info
Online orders, Phone orders, Mail/FAX orders, Payment methods, Paying by gift certificate Contact Us
Phone, FAX, Postal Mail, E-Mail Shipping Info
Free shipping details, Shipping rates, International shipments Product Returns
30-Day Guarantee, Return Policy, Return Shipping Instructions | Occasionally, there may be misprints or errors in our print and online catalog. Dogs Afield reserves the right to correct the misprint or withdraw the offer. Specifications, colors, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our print and online catalog description. |
Please Note: FREE ground shipping offered on orders over $150 is only available when placing an online order. Otherwise normal shipping rates apply. Click here for details.
Ordering Info Online Orders
Online orders with Dogs Afield are easy and secure. Besides the convenience of shopping at home, our internet only flat-rate ground shipping is an extra incentive to place your order online. Phone Orders
Phone orders may be placed with one of our knowledgeable and courteous sales staff by calling 1-800-863-3647. Our office hours are 8am-5pm M-F, central time. Please note that call-in orders ship using our standard catalog shipping rates. Mail/FAX Orders
You can also mail or FAX us an order. There is an order form in our catalog. However, you can also download an order form by clicking here. You can find our FAX number and address by clicking here. Please note that call-in orders ship using our standard catalog shipping rates. Payment Methods
We accepts Visa, MasterCard, Discover, and American Express. Credit card charges are not submitted until time of shipment. We also accept money orders and cashier/certified checks for phone and mail-in purchases. Personal or business checks will be accepted for prepaid phone and mail-in orders, but allow 10 business days for clearing. There is a $20 service charge for all returned checks. Paying by Gift Certificate
You can easily redeem gift certificates on orders you place with us - all we need is the gift certificate number. For online orders, you will be prompted to enter your gift certificate number at checkout. Please note that we have to confirm and apply gift certificates after your web order has been submitted - your total at checkout will not reflect the gift certificate credit. | |
Shipping Info
| US Shipments Free Ground Shipping (ONLINE orders only)
Shipping is FREE for all
ONLINE orders over $150 dollars. For online orders under $150 - shipping is $7.95. These rates only apply to online orders shipped via UPS Ground to destinations within the contiguous U.S. 48 States. There are additional shipping fees for oversized items - free shipping does not apply to these items. Alaska and Hawaii pay actual shipping charges (no handling charges are added). Standard Catalog Shipping Rates:
Orders that are phoned, faxed, or mailed use our standard catalog shipping rates as shown below. Alaska and Hawaii pay actual shipping charges (no handling charges are added).
Shipping via methods other than ground are charged actual shipping costs which
is based on destination and weight of product. Please call or email
customer support for an estimate. | Order Amount | Ground | | Up to $15.00 | $7.99 | | $15.01 to $40.00 | $8.99 | | $40.01 to $55.00 | $9.99 | | $55.01 to $75.00 | $10.99 | | $75.01 to $110.00 | $11.99 | | $110.01 to 200.00 | $12.99 | | Over $200.00 | $13.99 | Next Day and 2-Day Air
2nd Day and Next-Day orders must be placed by noon
central time Monday through Friday to ship the same day and will
pay actual shipping costs. Alaska and Hawaii pay actual shipping charges (no handling charges are added). Please Note: Saturday and Sunday do not count as shipping days with UPS. Some items such as custom dog tags may delay your order. Some items require extra shipping charges where indicted. International Shipments
Dogs Afield uses the U.S. Post Office’s Parcel Post Air service for all shipments to non-US destinations, as it offers the best value. The estimated delivery time for this service is 15-25 days from the day of shipment (depending on customs). Parcel Post shipments are billed at their actual cost (no handling charges are added). Unlike UPS and FedEx, we cannot determine the shipping costs of Parcel Post packages until we take them to the post office (every Friday). Freight charges are not predetermined and will be billed separately to your credit card. Please Note: While a package being shipped via UPS's services can be tracked at any time, postal shipments cannot. If a package shipped through the postal system is delayed, it will take at least 30 days to determine if the package is lost or is still in route. Postal packages sent from Dogs Afield are insured and we guarantee delivery. However, no package that is delayed can be reshipped until the U.S. Post Office has resolved the first package’s status and settled an insurance claim (sometimes an additional thirty-day process). While the above scenario is rare - it is a possibility. The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don't allow us to insure shipments within their borders. | |
| Product Returns 30-Day Guarantee
At Dogs Afield, your satisfaction is important to us. If an item doesn't meet your expectations, return it within 30 days and receive a speedy replacement or refund. Please read the "PACK IT" section of our return policy (shown below) for important details. Return Policy
Please read and understand the following requirements for returning merchandise before making a purchase. - CONTACT US...
Before sending any item back, please call us at (800) 863-3647 or send an email to be issued a Return Authorization Number (RMA#). All returns must be received by Dogs Afield within 30 days of the original invoice date. No returns will be accepted or processed unless accompanied by a valid RMA#.
- PACK IT...
Please include a copy of your original invoice. All returned merchandise must be in new condition. We don't accept returns on worn or customer-damaged items. Books, CDs, DVDs, and videotapes are not eligible for return with the exception of manufacturer's defect (exchange only). Include all original packing (original box, packing material, documentation, etc.). Packages returned incomplete or damaged will not be accepted. We reserve the right to refuse returns that do not meet the above conditions.
- MARK THE BOX...
Clearly write your Valid Return Authorization Number on the outside of the package. This will speed your return through our warehouse and expedite your exchange. Items without an RMA# will not be accepted. RMA#'s are valid for 30 days from invoice date.
- SEND IT...
All return merchandise must be sent to us pre-paid and insured. Items sent COD, "freight collect" or "third party" will not be accepted. If sent by U.S. Mail, it must be registered return receipt and insured. Send to:
Dogs Afield
Customer Returns Dept.
420 E Main St, PO Box 743
Charleston, AR 72933 |
If you still have questions, please email our Customer Service Department call 1-800-863-3647, Monday-Friday 8 AM - 5 PM (CT). |
| Online Security We are aware that our customers have concerns regarding the use of credit cards over the Internet. We share your concern and have provided the ability to encrypt your transactions using our Secured Sockets Layer (SSL) ensuring that your ordering information remains private, protected, and secure. This means that your name, address, credit card numbers and any other information you provide through our SSL, cannot be read by anyone else. In order for you to take advantage of this technology, you must be using an SSL-enabled browser. So you can rest assured that your credit card information is safe and protected (Much more safe than using your credit card at a store or restaurant!). Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. Congress passed this law in 1975 to help consumers resolve disputes with creditors and to ensure fair handling of credit accounts. SSL-Enabled Browsers This site uses a SSL certificate provided by Thawte. The following browsers are supported: You can verify the secure certificate of this site by clicking on the "Secured by Thawte" logo at the bottom of this page. What is SSL? How can I tell if my computer is connected via SSL? Should you have any questions and/or concerns about our privacy/security policies, you can call or contact us via email. |
| Legal Disclaimers Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty, if any. In addition, manufacturers’ warranties for exported merchandise may vary or even be null and void. If you have any questions, please inquire. Any and all liability is only for the products purchased. | | |
